Corrective Action (CA) Plus Training at 10% Discount – 02/06-07/18

Local training class is now being offered to ASQ members at a 10% discount.

For details contact the McDonald Consulting Group


CA PLUS: Feb 6-7, 2018 – Austin, TX



Minimize Risk

Strong Root Cause Analysis / More effective Corrective Action

Tell me if this sounds familiar:

You get a customer complaint – they’ve received a defective thingy from you.

  • You go through Root Cause Analysis (RCA) – determine the problem, fix it, and notify the customer.  The customer is happy.

A few months later, the customer gets another defective thingy from you.

  • You go back through RCA, determine that it was a different Root Cause (RC), fix that, and notify the customer (again).  The customer is less happy, and a little grumbly.

A few months after that, the customer gets a third defective thingy from you. They’re really mad now, and losing confidence that you even know how to make defect-free thingys!

  • You go back a third time, find a different RC from the first two, fix that, and grovel to the customer so they won’t take their business elsewhere.  The customer is downright cranky now, and wants to implement additional controls so they don’t receive any more defective parts – at your expense, not theirs, of course.

Have you been here?  Are you worried that this could happen to you?

Maybe this has happened to you already…. or you’re worried that it could in the future.

You thought you had the problem solved, but it recurs (even for a different root cause)?  Your bosses ask why it wasn’t “fixed right the first time”?

Tens of hours of analysis and implementation,

spent by dozens of highly-trained people,

wasting (tens of) thousands of dollars in time and resources,

with the net result of ZERO customers happy in the end.

I can help!

The scenario above really happened.  The Fortune 50 company, at their wits’ end, called me in to help them fix the problem – once and for all.   They had smart engineers on the problem, so I was a bit nervous about what value I could add.  I reviewed what they did –

  • They followed all the protocols for Root Cause Corrective Action.  ✓
  • They did their analysis, and hadn’t missed any of the possible root causes. ✓
  • They fully implemented and verified the selected Corrective Action.  ✓

So – why was the problem recurring, not once, but twice??!?

I went back to the drawing board.  I went back to the training I had personally received from the great Japanese masters on how to do effective Root Cause Analysis.  I realized the step that most everyone was skipping, or rushing through…. Time and time again.  I validated that this step is the one most often overlooked.  I went back and worked with their team to implement this step better.

And I fixed the problem for the client.  Permanently.  Problem never reared its ugly head again.

And it works just as well for quality, environmental, and health and safety systems – anywhere that you need to implement permanent corrective action.

Everything Old is New Again

I didn’t develop a new tool.
I didn’t have breakthrough innovation.
I simply applied what my Japanese instructors told me to, with a few modern tweaks.

Better Corrective Action – CA PLUS

If you’d like to learn this technique – how to improve the chances of implementing a Corrective Action that prevents the problem from returning – then sign up for CA+

BONUS:  This tool is also very effective in identifying and minimizing risk.

Six Sigma Deployments That Last – Free Webinar – 01/29/18

Six Sigma Deployments That Last

Forrest W. Breyfogle III

CEO of Smarter Solutions 


Six Sigma projects often fail after a short period, or worse, are abandoned before they are completed, because organizations have not created a culture which embraces improvement efforts and ties them to big-picture enterprise benefits.

Learn how to overcome these obstacles using proven techniques that help you connect with top executives as well as front line staff to design and implement projects that everyone can relate to. These techniques have been perfected over hundreds of trials in real businesses and government organizations.


Our speaker,  Forrest W. Breyfogle III,  is the CEO of Smarter Solutions.  

He is an ASQ fellow and has authored over a dozen books on the use of six sigma techniques to improve operations. His five-book set, Integrated Enterprise Excellence provides a system for the integrating scorecards, strategic planning, and process improvement that create lasting enterprise benefits 

Format:    Webinar Educational Event

Date/Time:    Monday, January 29, 2018 10:30 – 11:30 AM Central Time (US & Canada)  


Registration and Access to Webinar:

This is a free event.  Please RSVP at Eventbrite to receive the webinar link.

You may join via VOIP, Landline or cell phone.

Call Number In USA: US +1.404.400.8750 or +1.857.706.3435  


Event Cost: Free


RUs to Attendee: 0.1 RUs  


For Questions:  Please contact our Education Chair (Norma Antunano):  Norma Antunano


August 2017 Message from the Section Chair

Message from the ASQ Austin Section Chair:

Have you ever thought about becoming an American Society of Quality Member Leader?

Three good reasons to consider it are:

  1. Networking possibilities
  2. Developing your leadership skills
  3. Providing a service to your professional community

In my tenure with ASQ, I have met many interesting and influential people who helped me enhance my leadership and problem solving skills and connected me to opportunities that I would have never been able to access as easily without the contacts I made through ASQ. Why not make your own career go and grow as an ASQ Member Leader?

Leading a volunteer team is different than leading a paid team. Communication skills are vital because you have no central meeting place you go to every day. Creating a compelling vision that aligns your team and developing a strategy to carry it out is instructive and invigorating.  ASQ member leaders have the opportunity to define and execute their own projects in a supportive environment with low risk to their careers. By demonstrating and developing your leadership skills as an ASQ member leader you become more marketable in the job market and can command a higher level of pay.

Providing value to your fellow professionals as an ASQ member leader is something you can be proud of, and, it identifies you as someone with a passion for quality and a commitment to helping others. Many committee chairs like this aspect so much, they come back year after year to make a contribution to the advancement of their profession. Along the way, they earn Recertification Units for their work.

Our ASQ section has 20 elected and appointed leadership positions and 5 to 7 of them turnover every year. We can always use help, but August is a good time to put your name in the hat because that is when we start the nomination process for the following year’s officers and learn which committee chairs will be returning.

Take a look at our ASQ Austin Committees web page to find which committee you want to work with and volunteer so you can get to know the current section leadership and ASQ operating policies. Contact our Membership Chair, Shoshana Bokelman, at to get started.  From there, continue learning and contributing and go as far as you want to take it.

As your section Chair, I have found working with new people who bring new questions, ideas, and energy to be one of the best parts of my job. I encourage you to join the ASQ member leader team and make your ideas a reality.

Jim Johnstone

Chairman, ASQ Austin Section 1414

September Speaker Event – 09/13/2017

Why Lean and/or Six Sigma Deployments Fail

And what you can do to resolve the Issue

Forrest W. Breyfogle III

CEO, Smarter Solutions, Inc, Austin

Smarter Solutions, Inc.


Know anyone who has been laid off because his/her organization’s Lean and/or Six Sigma deployment was downsized or eliminated?  My bet is that you know people and organizations who have encountered this fate. What can be done to resolve this issue?  Presented is a solution to this frequently-encountered occurrence.  In this session, we will first assess the past and then determine the ten steps you could follow to resolve this disbandment problem for organizational process-improvement deployments.

Content for this presentation is taken from an article that is to be published by the speaker in the August 2017 issue of Quality Progress.


Forrest Breyfogle III is an ASQ Fellow who has a MSME degree from the University of Texas in Austin.  He is CEO of Smarter Solutions Inc. ( He authored or co-authored over a dozen books. ASQ Body of Knowledge references are made to several of his books. His five-book Integrated Enterprise Excellence series provides the details for implementing an Operational Excellence system that structurally integrates predictive scorecards with the processes that created them. This IEE system provides the guidance for the selection and execution of improvement project efforts that benefit the big picture.



12455 Research Blvd

Austin, Texas  78759

Visitor Welcome Center, please use map link below

Flex – Map & Directions


Wednesday / September 13th

  • 6:00 – 6:30 PM – Networking Time / Snacks
  • 6:30 – 6:45 PM – Announcements
  • 6:45 – 7:45 PM – Talk
  • 7:45 – 8:00 PM – Door Prizes


Food: Sandwiches (including vegetarian option) from Jersey Mike’s will be provided, along with chips, and choice of soda or bottled water.


Registration / Cost:

Cost will be $10 per person to cover meeting expenses.

Registration is limited to the first 50 people. Please register no later than Tuesday September 12.

Registration Link: Eventbrite

For questions contact our Arrangements Chair (David Estes):

0.3 RUs shall be given for participating in this event.

Lightning Presentation in Austin October 29, 2012 Mon 3pm

October 29, 2012  Mon 3pm – Lightning presentation in Austin -Nevada Lightning Lab and Myth-busters presentation explores the unusual ability of natural lightning to ‘cheat’ classical physics… throwing arcs kilometres in length with less than a tenth of the voltage gradient required to produce normal laboratory arc discharges.  Although researchers don’t fully understand how lightning performs this trick, new theories and a few tantalizing experimental results suggest that relativistic effects [and possibly the presence of antimatter] can greatly enhance lightning formation at physical scales beyond about 60 meters in length.

Presenter will be Greg E. Leyh is the principal engineer for the Lightning Foundry, a research facility for exploring the large-scale physics of atmospheric electricity.  He designed the Electrum Project, a 38ft high kinetic lightning sculpture currently operating in New Zealand.

Presentation will be at the 3M Innovation Center, Hill Country Room.  AUSTIN TX

There is not a charge for the meeting but please send an RSVP to Ray Bowman at with name, company, & phone for security badges and room planning.


2012 Texas ESD Association Board of Directors

Ray Bowman  – President / Webmaster
Ginger Hansel,  Dangelmayer Associates L.L.C.  – V.P. Education
Jason Jowers, Velocity Electronics – V.P. Membership
David Swenson, Affinity Static Control Consulting, LLC – Treasurer / National Liaison
Gary Sutorius, Stanley Consultants – Secretary
Frank Rodriguez,  3M Corp., – Member at Large
Jeff Salisbury, FLEXTRONICS, Member at Large

Fred Bahrenburg, Dell Inc., Member at Large

Bob Renker, Temple College/Retired TI – Board Advisor

Gilbert Koss,  Retired 3M – Board Advisor

Tech Forum & Expo – September 26

The Free Event for Central Texas Electronics Industry Professionals

Tech Forum & Expo

When:  Wednesday, September 26, 10:00 am- 5:00 pm

Where: Norris Conference Center   Anderson Lane & Burnet Road, Austin, TX

Info & Register at:


30+ Supplier Exhibits!  <>  Four Technical Presentations!

Free Lunch!  <>  Refreshments!

Door Prizes!  <>  Professional Networking!

Presented by the Central Texas Electronics Association