Control Chart – An Efficient and Effective Quality Tool for Government

Our Speaker: Harsh Zadoo

Harsh Zadoo has held leadership roles in Public and Private Organizations for over 35 years.  He established efficient and effective Operations through 2012 to deliver Products, Services, Process and Quality for two major technology companies – Digital and Dell.  Since then he has been a Public Servant working for Texas State Agencies delivering core competencies in areas of Quality Control, Re-engineering, Process Improvement, and Data driven competitive advantage.  Harsh is a certified PMP and Lean Six-Sigma Black Belt.  He is a member of ASQ’s Chapter #1414 in Austin, and the Voice of Customer/ Data Analytics Chair in ASQ’s Government Division Leadership Council.  His leisure time is shared with family, a Ping-Pong robot that remains unbeatable, and caring for his one year old hens – Nilla & Oreo.  In his current role as a Director at Texas Health and Human Services he is responsible for the Office of Decision Support’s Business portfolio.

Texas Department of Transportation (TxDOT) noticed the performance of a critical measure “Safety Incidents per Month”, was progressively worsening.  Leaders engaged the Operational Excellence Team to improve the situation.  With the help of Quality tools, these Safety Incidents were stabilized in two quarters.  Once past the initial emergency, the Agency Leaders asked for a systematic working approach to reduce these Safety Incidents, year by year.

This presentation shares this Success Story of a State Agency utilizing existing Run Chart data to leverage new Control Charts (c-Charts) for a paradigm shifting working approach.  The power of Control Charts is proven as a Division leader benefits from Walter Shewhart’s value proposition for (all) Control charts.  Namely, to know when to act and when to not react.  As the Safety Director is enabled by Control Charts showing Monthly Safety incidents of the Top 10 worst performing Districts crisp decision making is enabled.  The ensuing District level root cause analysis and closed loop corrective action not only reduced Safety Incidents year on year but also saved the Agency $2.2M over two years.

Registration/ Cost:

Free for ASQ Members

First five non-members free; $10 for non-members thereafter

Eventbrite ASQ Austin

Venue: National Instruments

Date: September 11, 2019


11500 N Mopac Expressway
Building C – Room 1s13/14/15
Austin, TX 78759
United States



  • 6:00 – 6:30 PM – Networking Time/ Snacks
  • 6:30 – 6:45 PM – Announcements
  • 6:45 – 7:45 PM – Talk
  • 7:45 – 8:00 PM – Door Prizes


0.5 RU’s will be awarded to ASQ members for attendance


Oct. 7, 2019 8PM CST Webinar: ISO 9001 Compliance and Cloud Computing Federation




As organizations expand their digital footprint, business continuity vulnerabilities increase. While digitalization enables speed of change, it brings new risks as dependencies on digital assets including business processes, digital grids and networks increase. Variety and number of cyber-criminal activities have been penetrating organizations even in regulated environments. These experiences are driving an increasing number of security profiles organizations need to manage. Finding and understanding the vulnerabilities have been challenging, adding other layer of complexity organizations need to manage for maintain trust among its customers and stakeholders, and for market sustainability. Variety of organizations including enterprises and universities from across the world are engaging with the National Institute of Science and Technology (NIST) and Institute of Electrical Engineers (IEEE) in development of the standards for governance of Cloud based assets. The framework for managing cloud based assets includes business services and processes, and for auditing will be shared in this presentation.


Presenter Norma Antunano

Norma has worked for variety of organizations including Medtronic, Honeywell/Allied Signal, 3COM, Broadcom, Hewlett Packard, Baker Hughes and more recently for major financial and insurance institution in the areas of product and quality engineering, global quality, business processes and compliance, Software as a Service, IT strategy and operations. Norma holds Master in Engineering Sciences, MBA, and PhD in Engineering Philosophy, is ASQ’s Fellow, Master Six Sigma Black Belt, and Certified Software Product Manager. She has authored content for ASQ, IEEE, and for AHFE (Advances in Intelligent Systems and Computing, Springer Publications), has served as national MBNQA examiner for multiple years, and has delivered and mentored hundreds of presentations for customers, executives, worldwide conferences, and certification boards. For over 10 years, Norma has facilitated education for more than a thousand students at credited universities. She is Senior IEEE member participating in IEEE/NIST standards development of Cloud Federation and Software Defined Networks, and has consulted in the areas of IoT and IA.

Attendance to the event qualifies for 0.1 RU credit, this will be issued via email within a week of the event (ensure you register with a valid email address to receive your attendance RU).

How to connect:

Join the meeting:

Monday, October 7, 2019, 8 :00 PM cst
Central Time (US & Canada)

Note: A small app of Joinme needs to be installed before. You may connect via your computer device and/or phone line (please kindly ensure you mute your line)

In my time zone? (

To dial in by phone:
United States – Atlanta, GA
United States – Cambridge, MA
More phone numbers (

***Please dial the Conference ID:
558-262-817 #

Registration: Eventbrite


April 25, Young Quality Professional Event: Essential Steps to being a Successful Quality Professional!


Andrew Davison

Austin ASQ Young Quality Professionals Chair

Speaker Bio

  • 20+ years as a Quality Professional
  • Senior ASQ Member
  • Significant experience and knowledge with FDA/ TGA/ MHRA/ ANVISA/ JPAL regulations, ISO standards, MDD, and EU MDR regulations


Pinthouse Pizza – 2800 Hoppe Trail, Round Rock, Tx 78681

Event Date/Time

Thursday, April 25th 2019 / 6pm – 8pm


6:00pm – YQP presentation
6:30pm – Light snacks
7:30pm – Tour of Pinthouse Pizza (Kitchen & Brewery)


    • Registration for 20 attendees available


Eventbrite ASQ Austin

  • No charge for this event!


Jan 09 General Meeting: Operational Excellence 4.0™: Technology and Beyond


Operational Excellence 4.0™: Technology and Beyond

The technology transformation across industries is happening at an exponential pace.  The buzz today is all about the technologies involved with Industry 4.0.  However, there is minimal focus on expected results and excellence in the upcoming digital environment. Operational Excellence (OpEx) requires a system level thinking approach and is a challenging to optimize even today within organizations. Operational Excellence 4.0™ will bring with it unprecedented challenges as digitization and emerging technologies will need to be integrated within the existing operations and culture.

The presentation will discuss how the challenges of OpEx 4.0™ can be overcome using some proactive planning of looking beyond the technologies, to the excellence which can be achieved via the selection of technologies based on business needs and culture fit, and by deploying practical strategies for upskilling the workforce.

Our Speaker

Adil Dalal is the Director, Solution Architecture, at Hitachi Global Digital Holdings, Global Social Innovation Business and President & Co-CEO of Austin IoT, a nonprofit. Prior to that he was the CEO of Pinnacle Process Solutions, Intl®, LLC; past-Chair of ASQ’s Human Development & Leadership division and past-Education and Certification Chair of Lean Enterprise Division of ASQ.


Mr. Dalal is an executive leader with 30+ years of experience developing and delivering pioneering, customized enterprise-wide digital solutions across industries in North America, Europe, Asia, Africa, Middle-East and Latin America. He has led over 350 strategic and tactical lean six sigma, leadership development, software development, factory re-layouts and Merger and Acquisition programs globally across various industries. Adil coaches global executives and government leaders internationally to enhance the value of human potential and optimize performance of leaders, individuals and organizations. Adil is also a distinguished global keynote speaker, an award-winning author and the recipient of “2014 Global Award for Outstanding contribution to Quality & Leadership”.

Continue reading “Jan 09 General Meeting: Operational Excellence 4.0™: Technology and Beyond”

Automotive Service and Zero Defects 10/10/18 6-8PM


Michael Brucker, ASQ CQM/OE, CQE. CQA, Senior Mgr.

Michael is the GlobalFoundries Senior Manager of Automotive Quality Systems and the proud parent of the AutoProTM Service Package.  He is a Quality and Operations leader with 20+ years of related experience including leading key initiatives for GlobalFoundries,  Motorola, Texas Instruments, and Silicon Labs. He is also a contributing member to the AEC Q004 Zero Defects Guideline

Automotive Service and Zero Defects

The acceleration of electronic systems and consumption of semiconductor content by the Automotive industry in the past few years has been revolutionary. This is largely driven by a need for new technologies that promise to enhance the driving experience such as navigation, remote roadside assistance, and autonomous driving systems that combine data from multiple sensors with high-performance processors that make control decisions. Continue reading “Automotive Service and Zero Defects 10/10/18 6-8PM”

Young Quality Professional – Essential Steps to being a Successful Quality Professional!

The ASQ Young Quality Professionals Network strives to cultivate a stimulating community for young professionals by developing resources and learning opportunities relevant to young leaders. It is our goal to learn together, to seek out mentorship and to shepherd one another through a variety of social networking and events which support success in the spirit of ASQ for all young professionals.

Come and join our social event on 10/18 at Rudy’s BBQ!  There will be a short presentation at 6:00 PM followed by a tour of Rudy’s BBQ, a winner of the 2010 Malcolm Baldrige National Quality Award.    This will be followed by a BBQ tasting!
Continue reading “Young Quality Professional – Essential Steps to being a Successful Quality Professional!”

What If Change Was Easy? Free Webinar 11/12/18 11AM CST

What If Change Was Easy?

Change is inevitable. We may respond with excitement, indifference, or fear. Effective leaders recognize and respond to the potential effects of organizational change. They view improvements through the lens of the system, processes, and people. Sustainable improvements rarely take hold without everyone understanding and embracing change. This session explores change, not as an obstacle to success, but as an opportunity to improve one step at a time, consistently, over time. Continue reading “What If Change Was Easy? Free Webinar 11/12/18 11AM CST”