Archive | December, 2015

February Meeting – (02/10/16)

Wednesday – February 10, 2016 Speaker: Cliff Norman Topic: Evolution of PDSA and the Difference Between PDSA and PDCA Summary: THERE STILL SEEMS to be much confusion surrounding W. Edwards Deming’s plan-do-study-act (PDSA) cycle. The misunderstandings can be summarized by three basic questions: 1. How did Deming’s PDSA cycle evolve? 2. Did Deming create the […]

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January Meeting – (01/13/16)

Wednesday – January 13, 2016 Speaker: Amy Heiss Topic:  Social Media Employee Activation Summary: Social Media is an important communication tool for businesses. It is also a privilege and opportunity to hear direct feedback from customers. Despite social media’s benefits for relationship building and customer engagement, many businesses are not using it to its full […]

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